I recently wanted to move a site’s domain management from Wix to Cloudflare so that I could consolidate the domains I manage onto a single platform. This made sense given I was completely rebuilding the associated site from Wix to a static Cloudflare Pages deployment.

Usually, this is an easy two-minute job, you just start the transfer in Cloudflare and update the Nameservers (NS) in the current registrar. However, if the domain is registered directly through Wix, they don’t make it easy.

The misinformation loop

If you search online, ask the Wix AI chatbot or even speak to one of their support staff, you’ll be told it isn’t possible to change Nameservers for a Wix-registered domain. The standard advice is to transfer the domain to another registrar that doesn’t require the nameserver change (like Namecheap or Porkbun) and then migrate again from that one to Cloudflare.

The problem with that? Most registrars have a 60-day grace period after a transfer or registration where you can’t move it again. If you’ve just inherited a site and need to get moving, waiting two months isn’t a great option.

How to actually get it done

It turns out you can do it, but you have to be persistent with their support system. Here is the process that worked for me:

  1. Skip the AI: Start a support chat, bypass the bot, and ask for a human.
  2. Request a manual update: Tell the agent you need to update your nameservers. They will likely tell you it’s not possible via the dashboard (and they might even initially say that they can’t do it from their end either).

    Wix Support: I want to share with you that currently, the nameservers are not editable from our end, however, this is a feature request that I’m making sure that Wix developers know that you need this!

  3. The “Advanced Domain Team”: You have to really push for a manual update! The support agent you’re speaking to won’t be able to do it themselves but they can escalate it to their “Advanced Domain Team.”
  4. The Timeline: They wouldn’t give me a timeframe for the escalation. In my case, it took 6 days before I received an email from the specialist team asking which Nameservers I wanted to point to.

The “In-Between” Solution

Since I didn’t want to wait nearly a week for the site to go live, there is a workaround to get the traffic flowing to the new host immediately.

Wix domains automatically redirect the apex root domain (e.g. example.com) to the www version.

By going into the Wix DNS settings and pointing the CNAME record for www to my new Cloudflare Pages site url, the site was “live” on the new host while I waited for the Nameservers to be updated.

Summary

If you’re stuck in this position, don’t believe the documentation that says you have to transfer the domain out. Get on a chat, ask for the advanced team, and be prepared to wait about a week for the follow-up email. It’s a bit of a manual process, but it beats waiting 60 days for a transfer lock to expire.